Privacy Policy
Last updated: June 2026
Dr Hazel believes that the safeguarding your privacy and ensuring the security of your personal information are critical priorities. Our commitment to protecting your data is outlined in this Privacy Policy, which explains how we collect and use your personal information during and after our association, in strict accordance with the General Data Protection Regulation (GDPR).
This notice applies to all users of our website, as well as to our customers and clients.
Type of personal information we collect
We currently collect and process the following personal information:
- Name, e-mail address, telephone number(s), IP address
- As above plus medical history, aesthetic requirements, date of birth, gender, postal address
- Payment data
How and why we obtain the personal information
The personal information we process is provided to us directly by you for one of the following reasons:
- Completion of the ‘Contact’ online form
- Booking of an appointment, either via the ‘Book Now’ online form or by any other means
- Purchase of an item from the online shop
We use the information that you have given us in order to respond to queries regarding our services, to provide the services themselves, or to provide a product you have ordered.
We may share some or all of information with Aesthetic Nurse Software (https://www.aestheticnursesoftware.com/), Stripe (https://stripe.com/gb/privacy), or WooPayments (https://woo.com/payments/).
How we store your personal information
We use Aesthetic Nurse Software to securely store comprehensive client records. This encompasses personal contact details, medical information, consultation specifics, medical questionnaires, photographs, prescriptions, and treatment information.
We keep your personal information on Aesthetic Nurse Software for 7 years after our last contact with you, as required by law, or as directed by you.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are your consent and our contractual obligations. You may remove your consent at any time by contacting us by telephone, e-mail, or by writing to us at the address at the end of this page. If you remove your consent, we may be unable to continue to provide you with our services or discharge our contractual obligations.
Your data protection rights
Under data protection law, you have rights including:
Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing: You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
What Are Cookies?
Cookies are small text files that are placed on your computer, tablet or mobile device when you visit a website. They help websites function correctly, improve user experience, remember preferences and provide information about how visitors use a website.
Cookies do not typically identify you personally, but they may collect information that can be linked to you.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the operation and security of our website. They enable core functionality such as page navigation, security features and form submissions.
These cookies cannot be switched off in our systems.
Performance and Analytics Cookies
These cookies help us understand how visitors use our website by collecting anonymous information such as:
- Number of visitors
- Pages viewed
- Time spent on the website
- How visitors arrived at our website
This information helps us improve our website and services.
Examples may include Google Analytics or similar services.
Functional Cookies
These cookies remember your preferences, such as language settings or previously entered information, to improve your browsing experience.
Marketing Cookies
If used, these cookies may be set by us or third-party providers to measure advertising effectiveness or display relevant advertisements on other websites.
Marketing cookies will only be placed with your consent.
Third-Party Cookies
Our website may use third-party services that place cookies on your device. These may include services such as:
- Google Analytics
- Google Maps
- YouTube
- Meta (Facebook)
- Other embedded content or social media platforms
These third parties have their own privacy and cookie policies, and we recommend reviewing them.
Managing Your Cookie Preferences
When you first visit our website, you will be asked to choose whether to accept non-essential cookies.
You can change or withdraw your consent at any time using our cookie settings (where available) or by adjusting your browser settings.
Most web browsers allow you to:
- View stored cookies
- Delete cookies
- Block cookies
- Set preferences for certain websites
Please note that disabling essential cookies may affect the functionality of our website.
How Long Cookies Are Stored
Some cookies are deleted when you close your browser (session cookies).
Others remain on your device until they expire or you delete them (persistent cookies).
The duration depends on the purpose of the cookie and the provider.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in legislation, technology or our website.
Any updates will be published on this page with a revised effective date.
Contact
Dr Hazel Skin Solutions Ltd.
The Barn
Shepherd Close
Long Itchington
Warwickshire
CV47 9RE
Company number: 14366141